- Most of our jewellery is made to order. Your order is usually ready to ship within 2–3 weeks after we receive your payment.

- We always try our best to complete your order on time. However, production or shipping delays can sometimes happen. If you are planning a special proposal, we recommend waiting until your ring arrives before making final plans.

- We offer free FedEx shipping on all orders.

- Every package is fully insured for your peace of mind.

- Once your order has shipped, delivery usually takes 3–5 business days. Remote areas may take a little longer.

- Delivery time starts after your order is ready and shipped. It does not include the time needed to make your jewellery.

- Occasionally, deliveries may take a few extra days due to delays with the shipping carrier. These delays are outside our control.

- Once your order is shipped, we will send you a tracking number so you can easily follow your package.

- All prices on our website are shown in US dollars (USD).

- We accept Visa, Mastercard, and American Express.

- You can also pay securely using PayPal.

- Diners Club and Discover cards can be used through PayPal.

- Bank Transfer is available too. Contact us for payment details and instructions.

- Need to change or cancel your order? Please contact us within 48 hours of placing your order.

- After 48 hours, we will still do our best to help with your request, depending on the stage of production.

- There are no extra fees for order changes or cancellations.

- Your jewellery will be carefully packed in a secure, padded envelope to help keep it safe during delivery.

- Each piece comes in a Lily Diamond Studios jewellery box, ready to gift or keep safe.

We’re happy to help with any questions about your order or jewellery. We do our best to reply as quickly as possible.

Our customer service team is available Monday to Friday. Messages sent over the weekend may be answered on the next business day.

Thank you for your patience and understanding!

- We offer a 14-day return, exchange, and refund policy on eligible jewellery.

- Items must be unworn, undamaged, and in their original packaging.

- Personalised, engraved, custom, bespoke, and final-sale items cannot be returned or exchanged unless there is a manufacturing defect.

- Please contact us within 14 days of delivery to request a return or exchange.

- If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos.

- Approved refunds are sent to the original payment method after the returned item has been inspected.

- Return shipping costs are the customer's responsibility unless the return is due to an error or defect on our side.

- For questions about returns, exchanges, or refunds, please contact Lily Diamond Studios.

- If you are ordering a wedding band to match a Lily Diamond Studios engagement ring, please add your engagement ring order number in the checkout notes.

- If your engagement ring is from another brand, please contact us. We’ll be happy to help you find a suitable matching band.

- Our white gold jewellery is not rhodium plated, so it keeps its natural colour.

- This means the gold may have a slightly warm or grey tone, giving it a natural and unique look.

- As there is no rhodium plating, you won’t need to re-plate your jewellery over time.

- We take the privacy and security of your information seriously and use appropriate measures to help keep it safe.

- Your personal information is protected from unauthorised access, misuse, or loss.

- Our website may use the Pinterest Tag to understand how visitors use our website and improve our marketing.