SECTION 1 – WHAT INFORMATION DO WE COLLECT?

When you purchase something from our store, as part of the buying and selling process, we collect personal information such as your name, billing address, shipping address, phone number, and email address.

When you browse our website, we may also automatically receive certain technical information including your device type, browser, operating system, IP address, and browsing behavior to help us improve website performance, security, user experience, and search visibility.

With your permission, we may send you emails regarding:

• New collections and product launches
• Order updates and customer support
• Promotional offers and announcements
• Website and service improvements

We only collect information necessary to operate our business, process transactions, improve our services, and communicate with customers.

SECTION 2 – BUSINESS TRANSPARENCY

We believe in maintaining complete transparency with our customers.

Our online store clearly provides:

• Business contact information
• Customer support email
• Product pricing and descriptions
• Shipping and return policies
• Secure payment methods
• Terms and privacy practices

Customers may contact us anytime regarding orders, products, custom jewellery inquiries, or support through:

Email: contact.lilydiamondstudios@gmail.com

We are committed to providing a trustworthy and professional shopping experience.

SECTION 3 – CONSENT

How do we get your consent?

When you provide personal information to:

• Place an order
• Complete a payment
• Arrange delivery
• Request a return or exchange
• Contact customer support

we imply that you consent to our collecting and using it for that specific purpose only.

For secondary purposes such as marketing, newsletters, or promotions, we will either:

• ask for your direct consent, or
• provide an option to decline or unsubscribe.

How do you withdraw consent?

If you change your mind after opting in, you may withdraw your consent at any time by contacting us at:

contact.lilydiamondstudios@gmail.com

SECTION 4 – PAYMENT SECURITY

We use trusted third-party payment gateways including:

• PayPal
• Bread Payments
• Razorpay

to securely process payments.

We do not store your debit card, credit card, or banking information on our servers.

All payment information is encrypted and processed according to the Payment Card Industry Data Security Standard (PCI-DSS).

PCI-DSS standards are managed by major card brands including:

• Visa
• MasterCard
• American Express
• Discover

These standards help ensure secure handling of payment information by our store and service providers.

SECTION 5 – THIRD-PARTY SERVICES

Third-party providers used by our business only collect, use, and disclose your information to the extent necessary to perform services on our behalf.

These services may include:

• Payment processing
• Shipping and logistics
• Analytics and website performance
• Marketing and customer communication

Some providers may operate in jurisdictions different from yours or ours. By using such services, your information may become subject to the laws of those jurisdictions.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

We encourage users to review the privacy policies of all third-party providers they interact with.

SECTION 6 – WEBSITE SECURITY

We take reasonable precautions and follow industry best practices to protect your personal information from:

• Loss
• Misuse
• Unauthorized access
• Disclosure
• Alteration
• Destruction

Our website uses:

• Secure hosting infrastructure
• SSL (Secure Socket Layer) encryption
• Secure payment gateways
• Industry-standard security practices

The SSL certificate helps protect customer data and provides a secure browsing and checkout experience.

SECTION 7 – COOKIES

Our website uses cookies to:

• Maintain user sessions
• Improve website functionality
• Analyze traffic and shopping behavior
• Enhance user experience
• Support website performance and SEO optimization

Cookies are not used to personally identify users across unrelated websites.

You may disable cookies through your browser settings, although some features of the website may not function properly.

SECTION 8 – CUSTOMER REVIEWS & REPUTATION

We value customer trust and online reputation.

Our website may display:

• Customer reviews and testimonials
• Product ratings
• Trust badges
• Payment security seals
• Verification or approval badges

These help customers make informed purchasing decisions and improve confidence in our brand and services.

SECTION 9 – MERCHANT & PRODUCT INFORMATION

We maintain accurate business and product information across our website and merchant platforms, including:

• Product titles and descriptions
• Pricing and availability
• Images and specifications
• Shipping information
• Business contact details

We aim to ensure consistency between our online store and merchant platforms to improve customer experience, search visibility, seller ratings, and compliance with platform policies.

We also follow SEO best practices to improve discoverability and provide accurate information to customers.

SECTION 10 – AGE OF CONSENT

By using this website, you represent that:

• you are at least the age of majority in your state or province of residence, or
• you have given consent for any minor dependents to use this site under your supervision.

SECTION 11 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon posting on the website.

If material changes are made, we will update this page so users remain informed about:

• what information we collect,
• how we use it,
• and under what circumstances it may be disclosed.

If our business is acquired or merged with another company, customer information may be transferred to the new owners so we may continue providing products and services.

CONTACT INFORMATION

For questions regarding this Privacy Policy, customer support, or data-related concerns, contact us at:

Lily Diamond Studio
📧 contact.lilydiamondstudios@gmail.com