Our Services
FREE SHIPPING WORLDWIDE
As part of our commitment to high quality customer experiences, we offer 100% free insured and secured shipping on all. The free shipping methods we offer depend on the piece being delivered, and will vary from FedEx® to Air-Mail. If you would like to discuss our shipping methods, we would be happy to hear from you.
SHIPPING POLICY & PROCESSING TIMES
Processing Times: Alternative metal items can be ready to ship and may be able to be dispatched within 1-3 business days, gold platinum and silver rings are made to order and would take 1-3 weeks to dispatch and custom made pieces can take up to 8 weeks to dispatch.
Expected Shipping Time: Items below USD$250 may be shipped via Air-Mail and can take 1-3 weeks to deliver (may vary upon specific season of the year and holiday seasons), items above USD$250 will be shipped via FedEx® express and will take 1-4 days to deliver on average and 5-7 days for very unexpected delays.
* The above is valid assuming client responds to any inquiry regarding order details and clarification sent by Lily Jordan or any delivery inquiries by either Lily Jordan or the shipping carrier.
14 DAY RETURNS - SATISFACTION GUARANTEED
Our clients’ satisfaction is of utmost importance to us. As such, should there be any issues with your order, we offer a free 14 day return window, with either a money back guarantee or an exchange. For more information, please view our returns policy or get in touch.
ECO-FRIENDLY PAPERWORK AND PACKAGING
We know that part of being an ethical company means paying attention to our green credentials, and ensuring all our paperwork is as kind to our earth as possible. As such, we only use 100% recycled paper, and we use eco-friendly materials for all our packaging and paperwork.
FREE RING SIZING
To ensure accuracy and total client satisfaction, we offer all our valued customers a 100% complimentary ring re-sizing service within the standard 14 day return period, please read our policies to see if your piece is eligible.
SPECIAL REQUESTS AND CUSTOM DESIGNS
We pride ourselves on being a creative workshop which specializes in taking on unique requests and producing custom made jewelry.
We invite you to send us your requests for custom pieces, and we are happy to accompany you on every step of your journey towards creating something special and unique. Whether that means customizing one of our existing pieces, or creating a completely new one from scratch, we will relish the opportunity to show you what we can do.
FREE LASER ENGRAVING SERVICES
An engraving of a unique message to a loved one is a wonderful way to personalize a piece of jewelry, and we are proud to offer our clients a free engraving on our pieces as part of our commitment to customer satisfaction.
LAWAWAY OPTIONS
In order to offer our clients more flexibility, and as many possibilities as possible, layaway payment options are possible with our workshop. Should you want more information about this, do not hesitate to get in touch and we will be able to talk you through this, step by step.
FREE LIFETIME MANUFACTURING GUARANTEE
We hold quality and craftsmanship in our hearts. As such, we offer a lifetime guarantee on all our pieces, which covers any manufacturing defects you might encounter.
EXPEDITED CRAFTING & SHIPPING METHODS
Sometimes when it comes to fine jewelry, time is of the essence. If this is the case for you, contact us to discuss expedited crafting of your piece, and the expedited shipping options we offer upon request.
PERSONAL PROFFESIONAL CONSULTANT
Oren (our designer) couldn’t be more passionate about his work. As such, he would be more than delighted to guide you through the process, and help you choose the perfect gemstone, diamond or jewelry item for your needs. His years of experience will help you select and personalize your piece, and ensure you are 100% satisfied with your choice.
GIFT CERTIFICATES
If you love our range of high quality jewelry but are struggling to choose a piece for your loved one, why not present them with a Lily Jordan Jewelry gift certificate? See our gift certificate page for further details.
FREE LIFETIME DIAMOND UPGRADE
Should you wish to upgrade the diamond you currently have, we would be only too happy to provide you with credit to do so through the Lily Jordan Jewelry online shop. If you would like more information about our upgrade services, please view the details or get in touch and discuss it with a member of our team.
JOIN THE LILY JORDAN FAMILY
We value our customers highly, and we pride ourselves on the life-long clients we have as part of our extended ‘Lily Jordan Family’. If you want to get involved and keep up to date with all our news, sign up to receive our newsletter, and be sure to follow us on social media.
