SHIPPING & DELIVERY POLICY

Welcome to Lily Diamond Studios.
We are dedicated to offering our customers a secure, transparent, and trustworthy shopping experience while delivering beautifully handcrafted jewellery worldwide. This Shipping & Delivery Policy explains how we process, prepare, and deliver orders, as well as important information regarding shipping timelines, customs duties, tracking, and customer responsibilities.

By placing an order with Lily Diamond Studios, you agree to the terms outlined below.

FREE WORLDWIDE SHIPPING:

As part of our commitment to customer satisfaction and premium service, we proudly offer free worldwide shipping on eligible orders.

We work with trusted international shipping providers including FedEx, DHL, UPS, and registered postal courier services to ensure your jewellery arrives safely and securely. The courier selected for your order may vary depending on:

• Your shipping destination
• Product type and value
• Package size and weight
• Delivery availability in your region

All shipments are packaged carefully to protect delicate jewellery items during transit.

HANDCRAFTED & MADE-TO-ORDER JEWELLERY:

At Lily Diamond Studios, every piece is created with exceptional attention to detail and craftsmanship.

Most of our jewellery is handcrafted and made-to-order based on your selected design, customization, ring size, gemstone preference, or metal finish. Because of this personalized process, production timelines may vary.

Estimated production and delivery timelines are displayed on individual product pages whenever possible. Delivery estimates may depend on:

• Design complexity
• Custom engraving or personalization
• Availability of gemstones or precious metals
• Order volume during holiday periods
• Destination country and customs processing

We always strive to complete and ship orders as efficiently as possible while maintaining the highest quality standards. We never compromise craftsmanship for speed.

ORDER CONFIRMATION & PROCESSING:

After placing an order, customers will receive an order confirmation email containing important purchase details.

Once your order enters production, our team begins carefully preparing your jewellery piece. During this stage, changes or cancellations may not always be possible, especially for customized or personalized items.

Orders are processed during standard business days excluding weekends and public holidays.

SHIPPING CONFIRMATION & TRACKING:

Once your order has been completed and dispatched, you will receive a shipping confirmation email that may include:

• Courier information
• Shipment tracking number
• Estimated delivery timeframe
• Delivery updates where available

Tracking information may take time to activate depending on the courier provider.

Customers are encouraged to monitor shipment progress using the tracking information provided.

DELIVERY TIMEFRAMES:

Delivery times vary depending on the destination country, customs clearance procedures, and local courier services.

Estimated delivery timelines are provided as guidelines only and are not guaranteed delivery dates.

Unexpected delays may occur due to:

• Customs inspections
• Public holidays
• Severe weather conditions
• International transportation disruptions
• Remote delivery locations
• Courier operational delays

While we work closely with our shipping partners to minimize delays, Lily Diamond Studios cannot be held responsible for delays caused by third-party courier services or customs authorities.

CUSTOMS DUTIES, IMPORT TAXES & VAT:

International orders may be subject to customs duties, import taxes, VAT, handling fees, or similar charges imposed by the destination country.

These charges are:

• Determined by your local customs authority
• Not included in product prices or shipping fees
• The sole responsibility of the customer

Lily Diamond Studios does not control these charges and cannot estimate their cost in advance.

We recommend contacting your local customs office before placing an order if you require more information regarding import duties or taxes applicable in your country.

Failure to pay customs fees may result in delays, returned shipments, or disposal of the package by local authorities.

ACCURATE SHIPPING INFORMATION:

Customers are responsible for providing complete and accurate shipping information during checkout.

Please ensure the following details are correct:

• Full recipient name
• Complete delivery address
• Postal or ZIP code
• Contact phone number
• Email address

Lily Diamond Studios is not responsible for delays, failed deliveries, lost packages, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.

If a package is returned due to an address issue, additional shipping fees may apply for reshipment.

SHIPPING SECURITY & INSURANCE:

To help protect high-value jewellery purchases, certain shipments may require:

• Signature upon delivery
• Identity verification
• Delivery confirmation

For security purposes, we may declare the appropriate shipment value on customs documentation in accordance with international shipping regulations and carrier requirements.

LOST, STOLEN OR DELAYED PACKAGES:

If your shipment appears delayed, lost, or damaged during transit, please contact our customer support team as soon as possible.

We will work with the shipping carrier to investigate the issue and provide assistance where possible. However, resolution timelines may vary depending on the courier’s claims process.

Lily Diamond Studios is not responsible for packages marked as delivered by the shipping carrier but reported lost afterward.

Customers should ensure deliveries are sent to a secure location where someone is available to receive the package.

REFUSED OR UNCLAIMED SHIPMENTS:

If a customer refuses delivery or fails to claim a shipment from customs or the courier provider, the package may be returned to us.

In such cases:

• Original shipping fees may not be refundable
• Return shipping or customs charges may be deducted
• Additional reshipping fees may apply

Customized or personalized jewellery items may not qualify for refunds if returned due to refusal or non-collection.

LUXURY PACKAGING & GIFT PRESENTATION:

Every Lily Diamond Studios order is carefully presented in luxury packaging designed to create a refined and memorable unboxing experience.

Our packaging is created to protect delicate jewellery while also making each order suitable for gifting and special occasions.

If you have special presentation requests, gift notes, or packaging preferences, please contact our support team before your order is dispatched. While we cannot guarantee all requests, we always do our best to accommodate our customers whenever possible.

EXPEDITED SHIPPING OPTIONS:

For urgent orders or special occasions, expedited shipping options may be available depending on the product and delivery destination.

Customers requiring priority delivery should contact our support team before placing an order to discuss available options and estimated timelines.

Additional charges may apply for express shipping services.

CUSTOMER REVIEWS & COMMUNITY:

We value transparency, customer trust, and authentic shopping experiences.

We encourage our customers to share their experiences, reviews, and photos after receiving their jewellery. Honest customer feedback helps us improve our services and helps future customers shop with confidence.

You can also stay connected with us through our official social media channels and community pages for updates, product launches, and customer showcases.

BUSINESS TRANSPARENCY & CUSTOMER SUPPORT:

Lily Diamond Studios is committed to maintaining a professional and trustworthy online shopping experience.

Our website uses secure SSL encryption technology to help protect customer information and payment data during checkout.

If you have any questions regarding:

• Shipping timelines
• Order status
• Delivery concerns
• Customs information
• Packaging requests
• Expedited shipping

Please contact our customer support team through our official Contact Page.

We are always happy to assist you and provide clear communication throughout your shopping experience.

POLICY UPDATES:

Lily Diamond Studios reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice.

Changes become effective immediately upon publication on our website. Customers are encouraged to review this policy periodically before placing orders.