What's your Return & Exchange Policy?
In our friendly workshop, maintaining impeccable standards of quality, originality and craftsmanship is at the very heart of everything we do, and has been so far.
As a testament to this, we are proud to offer all of our customers a 14 day money back guarantee on all items. Should there be any issues with your purchase, simply let us know that you wish to return the piece within 30 days, and we will work out every detail with you. In order for your return to be accepted and dealt with swiftly, please ensure that it is sent unworn, in the original packaging, and with all original receipts sent along with it.
Please note:
The following items, due to their completely personalized nature, are not returnable under any circumstance:
Pieces which have been engraved, altered or resized, pieces which have been exchanged before, pieces which has been custom designed and made, eternity designs with settings or patterns, titanium tungsten and black zirconium rings with settings.
Shipping
As part of our continued commitment to keeping customer satisfaction high and costs as low as possible, we offer free shipping WORLDWIDE. We ship with a range a of providers from FedEx to Air-Mail, depending on the particular piece ordered.
We take the customization of our pieces seriously. Because all of our pieces are custom crafted to your specifications, the time between order and delivery will vary depending on a number of factors. However, we like to keep our valued clients well informed, and as such, the crafting times for each piece can be viewed on our information page. We always try to make things as quick as possible, but we will never compromise our standards or put speed above perfection.
FREE LASER ENGRAVING SERVICES
An engraving of a unique message to a loved one is a wonderful way to personalize a piece of jewelry, and we are proud to offer our clients a free engraving on our pieces as part of our commitment to customer satisfaction.
Resizing
We want our clients’ experience with to be as stress-free as possible. In order to achieve this, we offer free resizing for all non-customized pieces of jewelry. Pieces which have been modified or engraved, or customized in some way are subject to extra resizing fees,
