Shipping Information

SHIPPING & DELIVERY POLICY

FREE WORLDWIDE SHIPPING

Lily Diamond Studios proudly offers free worldwide shipping on all eligible orders.

We partner with trusted international carriers such as FedEx, DHL, UPS, and registered postal services to ensure your jewellery arrives safely and securely. The shipping provider selected for your order may vary based on destination, package size, value, and local delivery availability.

All orders are carefully packaged to protect delicate jewellery during transit.

ORDER PROCESSING & HANDLING TIME

Once your order is placed, you will receive an order confirmation email containing your purchase details.

Our team requires 2–4 business days to process, inspect, package, and prepare your order for shipment. Orders are processed during normal business days, excluding weekends and public holidays.

If you need to make changes to your order, please contact us as soon as possible. Once an order has entered the fulfillment process, modifications or cancellations may not be possible.

SHIPPING CONFIRMATION & TRACKING

After your order has been shipped, you will receive a shipping confirmation email that may include:

• Courier information
  
• Tracking number
  
• Delivery updates
  
• Estimated arrival date

Tracking information may take up to 24–48 hours to become active depending on the carrier.

Transit Time

After your order has been dispatched, the estimated transit time is:

• Rest of the World: 5–10 Business Days

Transit times are estimates only and may vary depending on your destination, customs clearance, weather conditions, and local carrier operations.

DELIVERY TIMEFRAME

After your order has been processed and dispatched, delivery typically takes approximately 7 business days.

Estimated Timeline:

• Handling & Processing: 2–4 Business Days
  
• Shipping & Delivery: Approximately 7 Business Days
  
• Total Estimated Time: 9–11 Business Days

Please note that delivery estimates are provided as guidelines and may occasionally vary due to:

• Customs inspections
  
• Severe weather conditions
  
• Public holidays
  
• Remote delivery locations
  
• Carrier operational delays
  
• International transportation disruptions

While we work closely with our shipping partners to ensure timely delivery, Lily Diamond Studios cannot guarantee delivery dates and is not responsible for delays caused by third-party carriers or customs authorities.

CUSTOMS DUTIES, IMPORT TAXES & VAT

International orders may be subject to customs duties, import taxes, VAT, handling fees, or similar charges imposed by the destination country.

These charges:

• Are determined by local customs authorities
  
• Are not included in product prices
  
• Are the responsibility of the customer

We recommend contacting your local customs office for information regarding potential charges before placing an order.

ACCURATE SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information, including:

• Full name
  
• Complete delivery address
  
• Postal/ZIP code
  
• Contact phone number
  
• Email address

Lily Diamond Studios is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect information provided during checkout.

SHIPPING SECURITY

For high-value jewellery orders, we may require:

• Signature upon delivery
  
• Delivery confirmation
  
• Identity verification when necessary

This helps ensure your order arrives safely and securely.

LOST, STOLEN OR DAMAGED PACKAGES

If your shipment appears lost, delayed, or damaged, please contact our customer support team promptly.

We will assist in working with the carrier to investigate the issue. Resolution timelines depend on the shipping provider's claims process.

REFUSED OR UNCLAIMED SHIPMENTS

If a shipment is refused or remains unclaimed, any return shipping costs, customs fees, or related charges may be deducted from any applicable refund.

Customized or personalized jewellery may not qualify for refunds if returned due to refusal or non-collection.

LUXURY PACKAGING

Every Lily Diamond Studios order is presented in luxury packaging designed to protect your jewellery and create a memorable unboxing experience suitable for gifting and special occasions.

CUSTOMER SUPPORT

For questions regarding:

• Shipping timelines
  
• Order status
  
• Tracking information
  
• Customs duties
  
• Delivery concerns

Please get in touch with our customer support team through our Contact Page.

POLICY UPDATES

Lily Diamond Studios reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice. Any changes become effective immediately upon publication on our website.

Thank you for choosing Lily Diamond Studios. We appreciate your trust and look forward to delivering your jewellery safely and promptly.