TERMS OF SERVICE

Effective Date: May 22, 2016
Website Owner: Lily Jordan

Welcome to Lily Diamond Studios. These Terms of Service (“Terms”) govern your use of our website, products, services, and any purchases made through our online store. By visiting our website, browsing our collections, or purchasing from us, you agree to comply with and be legally bound by these Terms.

Throughout this website, the terms “we,” “us,” “our,” and “Lily Diamond Studios” refer to Lily Diamond Studios and its affiliated services, partners, employees, and representatives.

These Terms apply to all users of the website, including but not limited to browsers, customers, merchants, contributors, and anyone accessing the website in any capacity.

Please read these Terms carefully before using our website. If you do not agree with any portion of these Terms, you should not access the website or use any of our services.

SECTION 1 — WEBSITE USE & ACCEPTANCE OF TERMS:

By accessing or using this website, you confirm that:

• You are at least the age of majority in your jurisdiction or have received parental or legal guardian consent.
• You are legally capable of entering into binding agreements.
• You will use this website only for lawful purposes.
• You will not misuse our website, services, products, content, or intellectual property.

Your continued use of this website constitutes acceptance of:

• These Terms of Service
• Our Privacy Policy
• Shipping & Returns Policies
• Any additional policies or notices published on the website

We reserve the right to refuse access to our website or services to anyone, at any time, for any reason.

SECTION 2 — ABOUT LILY DIAMOND STUDIOS:

Lily Diamond Studios is a luxury jewellery and fine accessories brand offering handcrafted jewellery, engagement rings, gemstone creations, custom designs, and curated collections through our online platform.

We aim to provide a refined digital shopping experience with carefully designed products, editorial content, consultations, and customer support.

All purchases and use of our services are subject to these Terms.

SECTION 3 — ONLINE STORE TERMS:

You agree not to use our products or services:

• For illegal or unauthorized purposes
• In violation of applicable laws or regulations
• To infringe intellectual property rights
• To distribute malicious software or harmful code
• To engage in fraudulent, abusive, or deceptive activity

You must not:

• Attempt unauthorized access to our systems
• Interfere with website functionality or security
• Use automated systems to scrape or copy content
• Reproduce or commercially exploit any portion of the website without written consent

Any breach of these Terms may result in:

• Immediate termination of services
• Cancellation of orders
• Legal action where applicable

SECTION 4 — PRODUCT INFORMATION & AVAILABILITY:

We make every effort to accurately display:

• Product descriptions
• Jewellery details
• Stone characteristics
• Material specifications
• Pricing
• Product photography and colors

However, we cannot guarantee:

• Exact color representation across devices
• Absolute accuracy of all product dimensions
• Continuous availability of all products

Many of our pieces are handcrafted or made-to-order, meaning:

• Natural gemstones may vary slightly in color, inclusions, or appearance
• Handmade items may have subtle variations
• Certain pieces may be discontinued without notice

All product descriptions and pricing are subject to change at any time without prior notice.

We reserve the right to:

• Limit product quantities
• Restrict sales by region or customer
• Refuse or cancel orders at our discretion

SECTION 5 — CUSTOM & MADE-TO-ORDER JEWELLERY:

Custom-made, engraved, resized, personalized, or specially commissioned jewellery pieces are considered final sale unless otherwise stated.

By placing a custom order, you acknowledge that:

• Production timelines may vary
• Final products may differ slightly from digital renders or sketches
• Deposits for custom work may be non-refundable
• Production begins only after order confirmation and payment approval

We reserve the right to refuse custom requests that conflict with our brand standards, ethical policies, or technical limitations.

SECTION 6 — PRICING & PAYMENT:

All prices listed on the website are displayed in the applicable store currency unless otherwise specified.

Prices may change without notice due to:

• Market fluctuations
• Precious metal pricing
• Gemstone sourcing costs
• Currency exchange changes
• Supplier adjustments

We accept secure payment methods through trusted payment providers integrated with Shopify and other payment gateways.

By submitting payment information, you represent that:

• You are authorized to use the payment method
• All billing information provided is accurate
• Payment details are truthful and complete

We reserve the right to:

• Refuse suspicious transactions
• Cancel orders flagged for fraud prevention
• Request identity verification before shipment

SECTION 7 — ORDER ACCEPTANCE & CANCELLATION:

Once an order is placed, you may receive an automated confirmation email. This email does not constitute final acceptance of your order.

We reserve the right to:

• Cancel or refuse any order
• Limit quantities purchased
• Restrict orders suspected for resale or fraud
• Cancel orders due to pricing or inventory errors

If your order is canceled after payment has been processed, an appropriate refund will be issued to the original payment method.

We may contact you if:

• Additional verification is required
• Product availability changes
• Shipping information is incomplete
• Payment authorization fails

SECTION 8 — SHIPPING & DELIVERY:

Shipping timelines are estimates only and may vary due to:

• Carrier delays
• Customs processing
• Weather conditions
• Regional restrictions
• Production timelines for made-to-order pieces

We are not responsible for:

• Delays caused by shipping carriers
• Customs duties or import taxes
• Incorrect addresses provided by customers
• Lost packages marked as delivered by carriers

International customers are responsible for:

• Import duties
• VAT or taxes
• Customs clearance fees

Shipping policies may vary depending on destination and product type.

SECTION 9 — RETURNS, EXCHANGES & REFUNDS:

Our Returns Policy governs all eligible returns and exchanges.

For hygiene, customization, and security reasons, certain items may not qualify for return, including:

• Personalized jewellery
• Custom designs
• Engraved products
• Final sale items
• Worn or damaged products

Returned items must:

• Be unused and unworn
• Include original packaging
• Be returned within the specified return window

We reserve the right to refuse returns that do not meet our policy requirements.

Refund processing times may vary depending on the payment provider or financial institution.

SECTION 10 — INTELLECTUAL PROPERTY RIGHTS:

All content on this website is the exclusive property of Lily Diamond Studios unless otherwise stated, including:

• Logos
• Branding
• Product names
• Photography
• Videos
• Graphics
• Product descriptions
• Website design
• Editorial content

You may not reproduce, distribute, copy, modify, or commercially exploit any content without prior written permission.

Unauthorized use of our intellectual property may result in legal action.

SECTION 11 — THIRD-PARTY SERVICES & LINKS:

Our website may contain links to third-party websites, applications, or services.

We are not responsible for:

• Third-party website content
• Security practices
• Privacy policies
• Transactions conducted externally
• Third-party tools or integrations

Your interaction with third-party services is entirely at your own risk.

SECTION 12 — USER COMMENTS, REVIEWS & SUBMISSIONS:

If you submit:

• Reviews
• Suggestions
• Testimonials
• Creative ideas
• Social media tags
• Customer photos
• Feedback

You grant Lily Diamond Studios a worldwide, royalty-free, non-exclusive right to:

• Use
• Reproduce
• Publish
• Edit
• Share
• Display

such content across marketing, social media, website, and promotional channels.

You agree that submitted content will not:

• Violate laws or intellectual property rights
• Contain harmful or offensive material
• Include false or misleading information
• Contain malicious software

We reserve the right to remove or moderate content at our discretion.

SECTION 13 — PRIVACY & DATA PROTECTION:

Your privacy matters to us.

Any personal information submitted through our website is handled in accordance with our Privacy Policy and applicable data protection laws.

Information collected may include:

• Name
• Email address
• Shipping details
• Billing information
• Order history
• Device and browsing data

We use secure encryption technologies and trusted payment gateways to protect customer information.

However, no online system can guarantee absolute security.

SECTION 14 — WEBSITE ACCURACY & ERRORS:

Occasionally, information on the website may contain:

• Typographical errors
• Pricing inaccuracies
• Product description mistakes
• Inventory discrepancies

We reserve the right to:

• Correct inaccuracies
• Update information
• Cancel affected orders
• Modify content without notice

We are under no obligation to continuously update all information on the website unless required by law.

SECTION 15 — PROHIBITED ACTIVITIES:

You may not use this website:

• For unlawful purposes
• To distribute malware or spam
• To collect personal information unlawfully
• To impersonate another individual
• To harass, threaten, or discriminate against others
• To interfere with security systems
• To conduct fraudulent transactions
• To scrape or duplicate website data

Violation of prohibited uses may result in:

• Immediate termination
• Account suspension
• Legal proceedings

SECTION 16 — DISCLAIMER OF WARRANTIES:

The website, products, and services are provided on an “as is” and “as available” basis.

We do not guarantee:

• Uninterrupted website access
• Error-free operation
• Continuous availability
• Complete accuracy of all content

To the fullest extent permitted by law, we disclaim all warranties, including:

• Merchantability
• Fitness for a particular purpose
• Durability
• Non-infringement

Use of the website is entirely at your own risk.

SECTION 17 — LIMITATION OF LIABILITY:

To the maximum extent permitted by applicable law, Lily Diamond Studios shall not be liable for:

• Indirect damages
• Consequential losses
• Loss of profits
• Loss of revenue
• Data loss
• Service interruptions
• Shipping delays
• Third-party failures

Our total liability for any claim shall not exceed the purchase amount paid for the relevant product or service.

Some jurisdictions may not allow limitations of liability, so portions of this section may not apply to certain users.

SECTION 18 — INDEMNIFICATION:

You agree to indemnify and hold harmless Lily Diamond Studios, affiliates, employees, contractors, suppliers, and partners from any claims, damages, liabilities, costs, or legal fees arising from:

• Your breach of these Terms
• Violation of laws
• Misuse of the website
• Infringement of third-party rights

SECTION 19 — TERMINATION:

These Terms remain effective unless terminated by either party.

We reserve the right to terminate or suspend access to our website or services without notice if:

• You violate these Terms
• Fraudulent activity is suspected
• Harmful or abusive behavior occurs

Any obligations incurred prior to termination shall survive termination.

SECTION 20 — GOVERNING LAW:

These Terms shall be governed and interpreted in accordance with applicable international e-commerce and consumer protection laws.

For customers located in:

• The European Union
• The United Kingdom
• Canada
• The United States

local consumer rights remain protected under applicable law.

SECTION 21 — EU & UK TERRITORY:

For customers located within the European Union and United Kingdom:

Lily Diamond Studios may work with authorized fulfillment or reseller partners to process and deliver products in compliance with regional regulations and taxation requirements.

All applicable statutory consumer protections remain unaffected.

SECTION 22 — CHANGES TO TERMS OF SERVICE:

We reserve the right to update, modify, or replace these Terms at any time.

Changes become effective immediately upon posting to the website.

It is your responsibility to review this page periodically for updates.

Your continued use of the website after modifications constitutes acceptance of revised Terms.

SECTION 23 — CONTACT INFORMATION:

Questions regarding these Terms of Service may be directed to:

Lily Diamond Studios
Email: contact.lilydiamondstudios@gmail.com

We aim to respond to all inquiries within a reasonable timeframe.

Thank you for visiting Lily Diamond Studios